01792 737773 [email protected]

Renting a Poorly Maintained
Council or Housing Association

You have a Legal Right to live in a safe home. Our Housing Disrepair Experts can help you claim compensation and sure that repairs are carried out, No-Win, No Fee*!

Please note: we’re not able to help you if you are a tenant renting from a private landlord.



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What is meant by ‘no win no fee’?

A ‘no win no fee’ arrangement is a method to ensure coverage of your legal expenses when pursuing compensation.

This arrangement, also referred to as a ‘conditional fee agreement,’ entails that the lawyer representing you will not request payment until the conclusion of the case. If the case results in a loss, provided you’ve cooperated with your lawyer, they will not charge a fee.

This approach provides a straightforward means for individuals deserving of compensation to access legal representation for their claims. It has facilitated thousands of individuals in obtaining the compensation they rightfully deserve.”

We always work on a no win no fee basis, meaning you won’t pay a thing unless you win compensation. You will have the right to cancel the agreement within 14 days with no penalty. If you cancel after 14 days, you may be charged for work done up until the time of cancellation. The exact fee structure will depend on which Solicitor is representing you, as this will vary depending on the firm.

Upon reaching out to us for an initial inquiry regarding no win no fee compensation, our seasoned professionals can provide you with expert advice to help you secure the compensation you deserve.

Generally, clients pay 25%-35% of the recovered amount, though this percentage may vary. Additional fees may apply if cooperation with your lawyer is lacking.

For expert advice on a no win no fee basis, contact us to speak with one of our experts.

You must agree to the terms and conditions

ATTENTION – Social & Council Renters

If you have any disrepairs which aren’t getting fixed, our team will help – Our aim is to get your property fixed and back into a habitational condition!

Here’s how we do it


1. Fill out 30 Second form

Enter your name, email address and phone number to get started with your claim.

2. FREE Assessment

A specialist assessor will contact you to discuss your claim.

 3. Photo Home Assessment

 A free, professional assessment of the damage in your home will be carried out based on the information and photos you provide.

4. Work with your friendly solicitor

We’ll introduce you to a specialist solicitor who will work on your claim on your behalf, to get those repairs done





Who are Claim for Disrepair?

Our service provides an assessment of your Housing Disrepair, and we do not charge you for it. We receive a recommendation fee only if your claim is successful and handled by solicitors. You can make the claim yourself without using a claims management company, free of charge. You can do this by filing a complaint directly with the council or housing association, or by making a complaint to a housing complaint service such as The Housing Ombudsman.

Check whether you’re eligible to claim now…


Problems you’ve reported that have not been fixed such as…

  • ANY disrepair that has caused ill health
  • Damp or mould that’s NOT caused by condensation
  • Damp or rotten flooring
  • Broken or faulty boilers or central heating systems
  • Leaking roof or leaking gutters
  • Damaged or defective electrics, lights, sockets etc
  • Broken or rotten windows and doors


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Any Council or Housing Association landlord

You can make a claim against any council or housing association landlord if you reported damage or disrepair to them and it wasn’t fixed quickly.


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FAQ – Common Housing Disrepair Claim Queries

How is it possible to make a claim against the Council or Housing Association?

As a tenant of any residential property whether it is a house or a flat you have certain rights. One of those rights is that the Council or Housing Association have a legal obligation to keep your home safe and in a reasonable state of repair. They also have a duty to make sure that any defects that you report to them are repaired in a timely manner. If your Landlord does not do that then you may have the right to claim some of your rent back in compensation.


How do I know if I can claim?

If you have any problems with your Council or Housing Association House, you have notified your Landlord of the repairs needed either to the interior or the exterior of the house and they have failed to do anything about it, there is a good chance that you may be able to make a claim not only to get the defects properly repaired but also to recover some of the rent you have paid back as compensation. You may also be able to claim for your personal belongings that have been damaged by the disrepair. If you think this applies to you, the best thing to do is get in touch with us so that we can assess your case.

This is a nationwide problem…

Over 11,000 have claimed
for housing disrepair in 2016

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