Frequently Asked Questions

 Is taking legal action my only option?

No.  You are entitled to make a complaint to your landlord directly yourself.  If your complaint is not successful you can refer it to the Housing Ombudsman Service free of charge. Information on your rights as a tenant and on alternative means of dispute resolution is available here. 

How much will I recieve?

The amount you receive varies from case to case and depends on various factors including the extent of repairs required and how long you have been living with the disrepair.  The focus of the process is to secure the repairs required and restore your home.

Can you help me make a claim after I’ve moved out of the property?

We help people currently living within their properties to access justice and ask the court to ensure repairs are made 

Will it cost me anything?

We do not charge a fee for our service, however, if your claim is successful and you are referred to a solicitor to start a claim the solicitors may charge a success fee. These claims are run on a “No Win No Fee” basis, meaning you will only be responsible for costs if your claim is successful. If your claim is found to be fraudulent or the claim is cancelled without good reason, fees may be incurred.

How long will it take?

Every case is different and whilst some are resolved in as little as 3-4 months, some can take significantly longer to resolve. There is a timeline outlined by the Ministry of Justice, to which all parties work which details the processes involved and the ideal timescales involved.  This is available here.